1. Introduction

At Dial15, we strive to provide the best massage therapy services. However, if you are not satisfied with our services, please review our refund policy.

2. Refund Eligibility

• Refunds are only applicable if a service is not provided as scheduled.

• Refund requests must be made within 7 days of the appointment date.

3. Process for Refunds

• Contact our customer service at contact@dial15.com with your booking details and reason for the refund request.

• Our team will review your request and, if approved, process the refund within 10 business days.

4. Partial Refunds

In cases where a service was partially completed, we may offer a partial refund based on the circumstances.

5. Non-refundable Situations

• Services fully rendered and completed satisfactorily.

• Cancellations made before 4 hours of the appointment without valid reasons.

6. Changes to Refund Policy

We reserve the right to amend this Refund Policy at any time. Any changes will be posted on this page.

7. Contact Information

For any questions or concerns about our refund policy, please contact us at contact@dial15.com.

Refund Policy